Peter S. Pande – The Six Sigma Way
From the Publisher
Peter S. Pande is the Founder and President of Pivotal Resources, an international consulting firm providing its implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a Senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods. Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.
From the Back Cover
An implementation blueprint for SIX SIGMA!
– John Biery, VP Quality & Compliance, Sears Home Services.
Cost reduction… productivity improvement… customer retention… these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing in your manufacturing or service organization.
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